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How long have you been in
business?
1960
ELICO was incorporated in 1960 at Hyderabad, as "Electronics and
Industrial Instruments Co. Pvt. Ltd". The Company started its
venture with the design, development and manufacturing of pH
Meters for the first time in India and kept on adding several
firsts in the areas of Spectrophotometry, Electrochemistry, Flame
Photometry, and Water Quality Analysis etc.
1970
In 1970, the company name was changed to ELICO Pvt. Ltd., and in
1995, the company was converted into a Limited company.
1988
In 1988 ELICO provided microprocessor based "Embedded Solutions"
to its customers.
1992
In 1992 GUI based Analytical Instrumentation Software solutions
were developed and provided as a bundled solution to its
clientele.
1996
To be on par with International Quality Standards, in 1996 the
company has obtained ISO 9001 Certification for Design,
Development, Manufacturing and Servicing of Analytical Instruments
and Professional Grade Switches.
1999
In 1999, ELICO setup a separate Division for Technology services
(Software Development) and in the same year got ISO 9001
certification extended to this Division.
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How can we trust you?
Over the past 4 years, we have completed a number of projects
for clients in America. We can provide you both Work and Client
References. Please contact us right away.
Can you provide references?
Yes. We can provide both Work references as well as Client
references. Please contact us right away.
How do you assure confidentiality?
We sign NDAs / Confidentiality agreements with our clients.
All employees sign a CONFIDENTIALITY agreement at the time of
joining.
What are your rates?
Our rates depend on various factors like Skills required, Time
line, Domain complexities, Business model, etc. We undertake both
short cycle and long-term projects. This will determine whether
the pricing would be fixed or hourly in nature. We quote our
Engineering services on the basis of engineering man-days. For
details please contact us right away.
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Is your pricing dollar-based or rupee-based? That is, do we have
any currency value risk over the life of the project?
Our pricing is dollar based for USA and Euro based for European
countries. Hence there is no risk to hedge on currency
fluctuations over the duration of the project
Is our purchase of your services taxable in India?
Services to you are not taxable in India
Will there be any additional expenses, such as tools, software,
etc. If so, how to arrange the purchase and who owns the tools
after the project?
Should there be any special additional expenses that may relate to
third party tools such as ocx, etc. , that would be identified
through the course of our development cycle, the client company
buys the tool license and owns the tool after the completion of
the project. The same would apply to any hardware requirements or
prototypes.
Should there be a requirement related to hardware that needs to be
shipped for testing purposes, the same would be exported by client
company on a loan basis to be returned after the duration of the
project on a freight paid basis with no other duty implications.
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How do we keep abreast of the progress of the project?
Regular Project Status Reports will be sent to you by email.
Over and above that, web meetings and teleconferences are held as
and when required.
The developed code is replicated/updated to your servers at
regular intervals. This way, you get to review the progress of
work even on a daily basis.
What is your process for redress should we become concerned
with the progress or quality of the project?
The process of redressal is only through arbitration should
there be any issues related to progress or quality. It is easy and
transparent to revoke the contract should you see any displeasure
in the first two months of the contract, as the financial risk is
minimal.
When your programmer travels here for acceptance testing and
handover, how are the arrangements made, especially in satisfying
any Visa requirements?
Normally when our programmer travels for final handover and
acceptance testing, the air fare and accommodation for the
duration of his stay is borne by you. No other visa formality
expenses to be borne by you, except providing a letter of
invitation
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What are the formalities involved with beginning the project?
A project initiation involves following steps:
1. General understanding of the project domain and scope by ELICO
Ltd
2. Signing of Confidentiality/Non Disclosure Agreement. Typical
Non-
Disclosure Agreement
3. Client will send the Specification, relevant documentation and
if
available existing software application/code
4. Feasibility analysis by ELICO and submission of project
proposal
5. Once the proposal is acceptable Sign and exchange the Service
agreement. Typical Service agreement
6. Commencement of project
What is the communication process?
Communication till the commencement of the project is with the
Chief Operating Officer of ELICO. After the project commencement
the communication will be with the Project Manager/Project Lead.
E-mail will be used for day-to-day communication and tele-conference
will be used as and when required.
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Will ELICO take responsibility for deployment of the software
application at client site?
ELICO will send the Beta version of the developed application
to the client with necessary documentation for deployment and
acceptance testing. However, if necessary and agreed upon, ELICO’s
resource will visit the client for deployment of software
application.
How do you perform software testing, which interacts custom
hardware?
It is ideal to send the custom hardware (ex: instrument) to
ELICO on loan basis so that software testing can be performed at
ELICO. The instrument will be used for testing and returned back
as soon as it is completed. Only freight charges are involved and
no taxes will be applied if the instrument is sent on loan basis
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We are developing our own software however we do get requests for
customizations and other application specific packages. What type of
arrangement we can have to utilize your services?
ELICO can compliment your in-house development team by documenting,
testing and debugging applications, and subsequently
maintain/ customize them.
We can also undertake to clean/upgrade/reengineer your old codes
that still continue to be part of your important product offerings
to your clients
With regard to the methodology on doing contract services related to
Customization, Re-engineering and maintenance the process is
described below:
1. Signing of Confidentiality/Non Disclosure Agreement. Typical
Non-
Disclosure Agreement
2. Receive Code, Requirements and Design document (if available)
else
Product specification
3. Feasibility analysis by ELICO and submission of project proposal
4. Once the proposal is acceptable Sign and exchange the Service
agreement. Typical Service agreement
5. Project is initiated by deploying a Project Manager and exclusive
programmer resources
6. Regular communication on the progress is exchanged between the
Project Manager and the designated contact person at the client side
7. Monthly activity report is prepared and sent along with the
Invoice for
billing on the agreed terms
8. Deliverables will be sent through ftp or mail at agreed intervals
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What is the Billing process?
Billing will be done Monthly or as defined in the Contract,
along with the activity report.
Billable unit will be per resource-month. Rate varies for type of
resource. Ex: Project Manager, Programmer, Tester etc
Is ELICO a pure software player?
ELICO is not a pure software player. Being in the field of
Analytical Instrumentation, we do have expertise is assisting design
managers in a whole lot of issues related to prototyping,
Electronics & Optics redesign, testing and firmware development as
part of an extended support team, where IP issues are not crucial in
the first phase of engagement. Gradually this translates to contract
manufacturing of certain critical electronics. We are doing this all
the time. We have a client in the US for whom we are redesigning his
PID control card, and then subsequently supplying these cards out of
ELICO! For another Boston company, we are redesigning their
Turbidity meter (an old product that does not make sense to
manufacture in-house, but still popular with its customers) and
proposing to manufacture and supply in small numbers, where
economies of scale does not permit in-house manufacture.
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